1. Information We Collect
We collect the following types of information:
- Account information: name, email address, business name, and password (hashed)
- Business profile: business type, location, hours, services, and AI configuration preferences
- Call data: call transcripts, duration, and metadata processed through our AI receptionist
- Payment information: processed securely through Stripe; we do not store card numbers
2. How We Use Your Information
We use your information to:
- Provide and operate the AI receptionist service
- Process payments and manage subscriptions
- Send service-related communications
- Improve our service and develop new features
3. Data Sharing
We do not sell your personal information. We share data only with service providers necessary to operate ProAnswer:
- Vapi: for AI voice call processing
- Stripe: for payment processing
- Resend: for transactional emails
- Neon: for database hosting
4. Data Security
We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and secure third-party providers. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your data for as long as your account is active. You may request deletion of your account and associated data by contacting us.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
7. Cookies
We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes via email or through the Service.
9. Contact
For privacy-related questions, contact us at nicholasfioren2820@gmail.com.